Editor's note: Ben Kaufman is the CEO of Quirky.com, which helps inventors bring their ideas to the market. Kaufman is the subject of Sunday's episode of "The Next List," on CNN at 2 p.m. ET.
By Ben Kaufman, Special to CNN
(CNN) - Ninety-nine percent of consumer product companies are incredibly disconnected from the people that they serve. The process of trying to learn about what those people want only creates more distance.
We used to live in a world in which Big Companies made things, and people bought them, sometimes because they were the right things, sometimes because they were the only things. Before the Internet came along, this kind of worked. Before the Web, people’s expectations of how, where and to whom they could express themselves were very low. FULL POST